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Theresa Spadafora Johnston vs. Verizon Wireless

"IPhone screen cracked and we were advised by Verizon to take it to Apple for repair. Apple replaced the phone at a cost of $150. Months"

  • Theresa Spadafora Johnston

    IPhone screen cracked and we were advised by Verizon to take it to Apple for repair. Apple replaced the phone at a cost of $150. Months later we had a slight problem with the software on the phone and took it to Verizon who told us they would have to replace the phone. A new IPhone arrived by FedEx a few days later. I send the problem phone back as per the instructions. Verizon acknowledges the return of the defected phone, but says it's a "non-Verizon" phone. They do not recognize the ID number imbedded in the phone. I told them it was replaced in the Apple Store and they do see the entire history and all checks out but they still insist the phone I returned back in the box is a "non-Verizon" phone and they billed me $569 dollars. To top it off they will not even send back the defective phone (which by the way was working fine except for a few gliches). I can't seem to win with this but there has to be a mix-up somewhere. There has to be a logical reason this has happened. Everything I said checks out and is documented but it still comes down to what they say I returned to them. I am so frustrated that I am being billed $569. Please help. I've spent hours on the phone trying to fix this with Verizon. Verizon also said they contacted Apple but still agree it's a "non-Verizon phone" - what does that even mean?? HELP !

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  • Theresa Spadafora Johnston

    IPhone screen cracked and we were advised by Verizon to take it to Apple for repair. Apple replaced the phone at a cost of $150. Months later we had a slight problem with the software on the phone and took it to Verizon who told us they would have to replace the phone. A new IPhone arrived by FedEx a few days later. I send the problem phone back as per the instructions. Verizon acknowledges the return of the defected phone, but says it's a "non-Verizon" phone. They do not recognize the ID number imbedded in the phone. I told them it was replaced in the Apple Store and they do see the entire history and all checks out but they still insist the phone I returned back in the box is a "non-Verizon" phone and they billed me $569 dollars. To top it off they will not even send back the defective phone (which by the way was working fine except for a few gliches). I can't seem to win with this but there has to be a mix-up somewhere. There has to be a logical reason this has happened. Everything I said checks out and is documented but it still comes down to what they say I returned to them. I am so frustrated that I am being billed $569. Please help. I've spent hours on the phone trying to fix this with Verizon. Verizon also said they contacted Apple but still agree it's a "non-Verizon phone" - what does that even mean?? HELP !

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