Simon Metz vs. Time Warner Cable

They constantly deny that the condition exists even though there engineers find problems the rare times they actually go and look at the routers and switches. TWC's normal proposal each time is they need to waste my time and make me wait 4 hours to come to my house when the problem exists outside my home, not even in my backyard. I have documented the problems but they say "we need to see it live": time-warner-cable-unacceptable-internet-service-quality.php

They give me temporary discounts but I have to fight for them every year (this has been going on for 3 years now).

They need to spend money and upgrade their infrastructure