sohel vs. T-Mobile

We have 9 Tmobile lines on different accounts and plans. We can't use the service over 2 weeks and when called Tmobile they said it's our phone the issue. spoke with 3 different reps and no help and they cut the lines or transfer to someone w/out tell you they transferring your line to another rep. Tried to speak with Manager, rep wouldnt transfer says all 10 supervisor are busy with calls. requested call back 2 days no call yet.

I am paying for the service but not getting the service. I want them to pay back for the 2 weeks that we couldn't use the service and Fix their stupid Antena issue which caused due to Bad weather / storms but they won't listen to us.