Dukkyfuzz vs. Services and the training of the staff.

I spoke to 16 reps who kept giving the runaround for four hours. Every rep told me a different story about what they had to offer and by the time I reached the 10th rep I was tired of running through the hoops. I wanted to cancel direct tv for my father and i let him speak to the phone 6 times to get the authorization they said they needed but I know its on the record and every one of my conversation, which was recorded, with the direct tv rep had access to the fact that I represented my father. I don't appreciate the runaround and worse I don't appreciate the fact that despite my patience, the supervisor who's name is Vince which i'm sure its not his real name as well as his badge number, he still refused to give me his last name. Understandably I just wanted to access the free offer that was sent in my mail but didn't expect the runaround that I got for a simple request. If you're the number 1 in customer satisfaction, I expect you to train your "supervisor" better. The other reps were good with the service but I don't appreciate the tone and mannerism of said supervisors. I expect an answer or inquiry for the way I and more importantly, my father was treated by the "supervisor Vince".