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Dan Becraft vs. Comcast

"Simplify pricing, end teaser periods, stop rewarding people for calling and threaten to cancel."

  • Dan Becraft

    Without fail, Comcast customer service will always do just about anything to stop a paying customer from cancelling their service. Couple that fact with their (relatively) low prices introductory periods and you have created a situation in which the company rewards its customers who call and pretend to cancel service, while charging higher prices to the customers who don't haggle (and actually cost Comcast less money in doing so). This is not a winning strategy to keep people thrilled to be Comcast customers. End the bull-shit. Streamline pricing, end the introductory periods and focus on acctualy providing a superior product rather than making customer service agents paid negotiators.

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  • Dan Becraft

    Without fail, Comcast customer service will always do just about anything to stop a paying customer from cancelling their service. Couple that fact with their (relatively) low prices introductory periods and you have created a situation in which the company rewards its customers who call and pretend to cancel service, while charging higher prices to the customers who don't haggle (and actually cost Comcast less money in doing so). This is not a winning strategy to keep people thrilled to be Comcast customers. End the bull-shit. Streamline pricing, end the introductory periods and focus on acctualy providing a superior product rather than making customer service agents paid negotiators.

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