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Verizon Charges Customer $569 for No Reason

Verizon Wireless has put Theresa Spadafora Johnston between a rock and a hard place. The screen on Johnston’s iPhone cracked and she asked Verizon, her wireless carrier, what she should do. Little did she know that this would start a big headache.

Verizon told her to send the phone into Apple, who replaced it at a cost of $150. All was well until Johnston started having minor software issues with the phone a few months later. Once again, Johnston contacted Verizon seeking the company’s advice.

She was told to send her phone to Verizon for a replacement. A few days later, a shiny new iPhone arrived at her doorstep via FedEx. Everything was fine until the wireless carrier said it didn’t recognize the defective phone Johnston sent in, claiming it wasn’t a Verizon phone.

Rather than try and sort the situation out, Verizon stuck Johnston with a $569 bill. This is even after Johnston explained that she merely had the phone replaced by Apple, as per Verizon’s instructions. To make matters worse, Verizon refuses to send back the defective phone.

Stuck and unsure what to do, Johnston reached out to PublikDemand. Since then, PublikDemand has contacted Verizon and is working to resolve Johnston’s issue. Have you gotten involved with a similarly horrible situation with a company? If so, feel free to sound off in the comments below and don’t hesitate to reach out to PublikDemand. There’s no reason for people like Johnston to get stuck with ridiculous, unfair bills.

Johnston's Complaint