Shea Werner vs. Apple

Apple told me no appointment necessary to replace broken ipad, store said no help without appointment i made appointment for a different store and drove 45 minutes but showed 7 minutes late and appointment was canceled. Totally complacent stone faced apple store employee who didn't respond or even apologize, offered ever so "nicely" to make a new appointment for 45 minutes later. There's only one direction to go when you think you're on top of the world.